Customer care predictions

This recent article from the popular company Conversocial has a couple of quotes I thought you might like to read 😃.

WHAT IS THE NEW CUSTOMER CHAT PLUGIN?

I wrote an earlier article about it here but in summary it is…

“Customer chat allows brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger, enabling brands to handle broader customer inquiries.”

FUTURE PREDICTIONS

“Gartner predicts that, by 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through public social media, and Messenger customer chat directly reflects this trend, offering an invaluable resource for brands catering to the next generation of consumers.”

 

WHY IS IT VALUABLE?

“Unlike traditional web-chat, which lives only on a business’s website, consumers can now chat with a business on its website and in Messenger (across web, mobile or tablet) and transition back and forth seamlessly without losing the conversation’s history and context. “

“The future of customer service is messaging – it’s more effortless and convenient for customers, and more efficient for brands. With Messenger customer chat, the benefits of messaging can now be expanded to include live conversations on their website,” says Conversocial CEO and founder Joshua March.

HOW WE ARE IMPLEMENTING IT

You can try the feature on our website. It really doesnt take long to setup and can be brilliant to reach out to “power users” who work from a laptop or desktop all day. For some of our clients we offer a page or website to compliment the conversational nature of the bot and to explain how it works. Having this plugin can help!


Also published on Medium.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.